Services Offered at Osborne Wood Products
At Osborne Wood Products we are committed to delivering quality products to meet your woodworking needs. We realize that sometimes our standard items need a little tweaking to make the perfect match. That is why we offer various services in order to meet all of your needs. From shipping, sanding, millwork, and more, Osborne offers a variety of services that are available through our customer service department. Below you will find a list of these services, as well as a short description. If we can assist you with any of these services please call our friendly customer service representatives at 1-800-849-8876. We will be more than happy to assist you in placing your order.
No Peanuts– We realize that sometimes those little peanuts seem like more of a pest than an asset to your project. Eliminate the little guys by calling and requesting your item ship with No Peanuts! We’ll make sure there is no escaping foam when you open your next package from us.
Dry Pack– Wood is not a stable element, and sometimes changes in moisture can cause the product to crack. This is one of the reasons we request that you inspect and finish the items immediately upon arrival. If you also want to give them extra protection on the way, Dry Pack will add extra shrink wrap to help prevent cracking due to moisture change while in transit.
No Invoice/Packing Slip– Are you shipping your items to a finisher or customer? You may choose not to include a packing slip with your order. We can send you a copy of your invoice, and leave the packing slip out.
Packing Slip on Outside of Box– Make the task of sorting boxes more efficient by having the packing slip attached to the outside of your box. There’s no need for digging through packaging and products to find the slip with this option.
Include Paperwork in Shipment– Do you need to place additional paperwork in the box to be sent with the order? Request this service and email/fax it to us, and we will include it in the shipment!
Rush– A rush guarantees that your product leaves our building the day it is ordered. To check if your product(s) are available for this service call our customer service line. Rush orders shipping UPS Ground are an additional $12.00 for the Rush Service. (Expedited shipping does not require a $7.50 charge)
Bill Recipient– Do you have a UPS or FedEx account? Let us know! A handling charge will be added.
Hold for Ship Date– Do you need to order our products but are going out of town? Maybe you need to hold off on receiving the box. We can manufacture, box, and hold your products in our warehouse until your specified date.
Shipper Release– Do you need to get the product delivered, but are going out of town for the day or have an appointment? Shipper Release authorizes UPS to leave the package on the customer’s door on the first attempt, instead of coming back later.
Sanding, Millwork and More:
Sanding to 220 Grit– Our products are sanded to 150 grit as a standard. If you need your items sanded to 220 grit we can do that for you as well. This additional sanding can only be done on Turnings made In House. Please check with our customer service representatives to make sure your items are eligible for this service. There is a $8.00 per item service charge on 220 Grit Sanding.
No Sanding– We can ship an item without any sanding. The item must be manufactured In House and there is no additional charge for this service.
Hand Select– We can hand select from in stock items for specific traits; for example, the knottiest pine we have or soft maple with the least color variation. There is a $5.00 fee per item for this service.
Solid Stock Only– You may request that only solids be sent for an item when they are available in stock. Items over 3.5″ wide are almost impossible to get as solids, as they tend to crack easily. Some wood types it is hard to get in solids under 3.5″ wide as well, so if it is not in stock our customer service representatives may need to check with production before putting this service in. The fee for this is $5.00 per item.
Exterior Glue– Although we do not recommend our products for exterior use you may request exterior glue be used in the production of your products. The items must be manufactured In House. There is a $6.00 per item service charge for using exterior glue.
Quarters– A turning may be sent as quarters (all four quarters sent). The item must be symmetrical in order for the product to be eligible for this service. Note: Quarters does allow for the width of the saw blade and are not “Perfect Quarters.” The fee for this is the price of the leg before discounts.
Quarter Notch– 1/4 of the leg will be removed, and both sections will be sent with order. To use this, the leg must have two blocks. The fee for this service is 50% of the price of the leg before discounts.
Rectangular Split– The leg will be cut into halves for you, from top to bottom. Both halves are shipped with order. The fee for this service is 50% of the price of the leg before discounts.
Diagonal Split– Split leg diagonally. Both pieces are shipped with order. The fee for this service is 50% of the price of the leg before discounts.
Trim Leg– If you have a specific leg style in mind but need it a little shorter we can make this happen without a custom! Trimming is $7.50 per cut per leg. Cuts can be made at the top and/or bottom of the turning.
Chamfer– Our chamfer service is done to the top square of the leg, typically 1″ wide for legs 3″ wide or wider and .5″ wide for legs less than 3″ wide. You may also specify the length of the chamfer. This service can be done if the top square will accommodate the specified dimensions, and is $2.00 per leg.
Skirt Legs– If you order a skirt set, this service will be done automatically. However, you can also have it added to any leg you order with a large enough top block. This adds the mortises, chamfer, and bolt install to the legs.
Receptacle Notch– Our receptacle notch service is for the following size: Receptacle notch is cut 1.25” from top, 4” long, 2.5” wide, and 2.25” deep. There will be a 1″ hole through the center of the leg, so the leg must be at least 1.5″ wide the entire length. The item must have a top square in order to be eligible for this service, as the notch will be centered in square, and the top block must be at least 4.75″ tall and 3.5″ wide. Specifications other than these listed may be done as custom millwork. Contact customer service for availability of other options. The price of our standard receptacle notch is $49.99.
Horizontal Keyhole– cut a single horizontal wood keyhole in the back of a corbel. The fee for this is $7.00.
Drill Hole– We are able to drill a hole (less than 3” deep) of several diameters for hardware. The hole may be drilled on the top or bottom of the item and will be no deeper than 3”. The service charge is $1.50 per hole drilled.
Shelf Notch– A shelf notch can be added to the bottom of one of our products. The notch will meet your specification of distance from floor and thickness of the notch, so a CAD drawing will need to be created and approved. Service charge is $35.00 per notch.
Mortise– Legs can be mortised on the top or bottom square of the product. The mortise may apply to 1,2,3 or 4 corners (if 2- opposite or adjacent). Our standard mortise is 3 1/16 long x 5/16 wide x ¾ deep, and is set 9/16″ from the top/bottom of the post. Items must have a top or bottom square in order to accept the mortise. A $10.00 service charge per leg will apply.
Cut Moulding– If you need shorter sticks of moulding, or would like to cut down on shipping costs, we can cut the sticks of moulding in half for a $4.00 fee per cut.
Through Hole– Items manufactured In House may have a 1″ hole through the center of the product. The leg must be at least 1.75″ for the entire length, and 2″ is ideal. This service is $35.00 per leg.
Custom Milling– Do you have a milling need not mentioned in this section? Contact our friendly customer service representatives for a quote to meet your milling needs. 1-800-849-8876
Industrial Hanger Installation– Our corbels come standard with keyhole brackets for hanging. However, for some projects a stronger method of installation may be needed. For this reason, Osborne offers Industrial Hanger installation services. Our industrial hangers are part #955HW. For corbels with a back surface less than 11” one hanger is used. For a surface greater than 11” two hangers would be installed. The installation service charge is $10.00 per hanger, plus the cost of the hanger.
Install Bolt/Screw– Our Screw Dowels (Part 910HW or 916HW), or Hanger Bolts (Parts 920HW, 925HW, or 930HW) can all be installed in your product. Hardware will be installed in the top or bottom center of the product. There is an install charge of $1.75 per hardware installed plus the cost of the hardware.
Install Bolt/Screw in Chamfer– Hardware may also be installed in a chamfer. The chamfer will be .5 or 1 inch depending on the size of the leg, with a specified length. Then, the hardware of your choice will be installed at a designated height in the chamfer. Our standard chamfer with bolt installed is .5 (or 1 inch), with a 4 inch length (chamfer). We install part 920HW 2 inches from the top of the leg. This service charge is $5.00 per item.
Install Metal Keyhole Bracket– Corbels may be used in various projects. For some projects, you may need to flip the corbel and have keyhole brackets on what would originally be the top of the corbel. We can add keyhole brackets to the top of the corbel for you to assist you in completing your design. One to two brackets will be needed (depending on the depth of the corbel). The rule of thumb is that 1 bracket is used for corbels with a depth less than 8”. For a depth greater than 8”, two keyhole brackets will need to be installed. The cost is $5.00 per bracket.
Custom Install Hardware– Can’t find the installation you need for your product? Request a custom install with our friendly customer service staff at 1-800-849-8876. Prices will vary depending on service.
Please feel free to take full advantage of the services listed above! Our customer service representatives are standing by, and will assist you in determining exactly what you need in order to successfully complete your project.
If there is a custom service required, but it is not included on this list, please call us! We would love to check the available options for you in order to help meet your woodworking needs.
Our friendly staff is on the line from 8am to 7pm EST ready to assist you. Please call 1-800-849-8876 to speak with a representative today.
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