Services Offered at Osborne Wood Products
At Osborne Wood Products we are committed to delivering quality products to meet your woodworking needs. We realize that sometimes our standard items need a little tweaking to make the perfect match (without the tedious task of custom products). That is why we offer various services in order to meet all of your needs. From shipping, sanding, millwork, and more, Osborne offers a variety of services that are available through our customer service department. Below you will find a list of these services, as well as a short description. If we can assist you with any of these services please call our friendly customer service representatives at 1-800-849-8876. We will be more than happy to assist you in placing your order.
No Peanuts– We realize that sometimes those little peanuts seem like more of a pest than an asset to your project. Eliminate the little guys by calling and requesting your item ship with No Peanuts! We’ll make sure there is no escaping foam when you open your next package from us.
No Shredded Paper– If shredded paper is not your fancy, don’t worry! We can ship your package with no shredded paper. Just call us and request the paper be left in the shop.
No Packing Slip– Are you shipping your items to a finisher or customer? You may choose not to include a packing slip with your order. We can send you a copy of your invoice, and leave the packing slip out.
Packing Slip on Outside of Box– Make the task of sorting boxes more efficient by having the packing slip attached to the outside of your box. There’s no need for digging through packaging and products to find the slip with this option.
Customer Reference on Outside of Box– Do you need to place a note or job name on the outside of your box? Request a customer reference and we will include it in the outside packaging.
Rush– A rush guarantees that your product leaves our building the day it is ordered. To check if your product(s) are available for this service call our customer service line. Rush orders shipping UPS Ground are an additional $7.50 for the Rush Service. (Expedited shipping does not require a $7.50 charge)
Bill Recipient– Do you have a UPS or FedEx account? Let us know!
Hold for Ship Date– Do you need to order our products but are going out of town? Maybe you need to hold off on receiving the box. We can manufacture, box, and hold your products in our warehouse until your specified date.
Sanding, Millwork and More:
Sanding to 220 Grit– Our products are sanded to 150 grit as a standard. If you need your items sanded to 220 grit we can do that for you as well. This additional sanding can only be done on Turnings made In House. Please check with our customer service representatives to make sure your items are eligible for this service. There is a $4.00 per item service charge on 220 Grit Sanding.
No Putty– You may request that no putty be used on your items. Eligible items for this service are only those made In House. There is no service charge for this request.
Exterior Glue– Although we do not recommend our products for exterior use you may request exterior glue be used in the production of your products. The items must be manufactured In House. There is a $6.00 per item service charge for using exterior glue.
Quarters– A turning may be sent as quarters (all four quarters sent). The item must be symmetrical in order for the product to be eligible for this service. Note: Quarters does allow for the width of the saw blade and are not “Perfect Quarters.”
Perfect Quarters– We can ship two Perfect Quarters with this service. Again, the product must be symmetrical in order for this service to be applied. Contact customer service for pricing.
No Sanding– We can ship an item without any sanding. The item must be manufactured In House and there is no additional charge for this service.
¾ Notch Specific Height– Are you adding a turning to a counter or shelf? A height specific ¾ Notch is a custom notching that begins at the top or bottom of the product, and continues for a specified length. The turning must be able to accept millwork to be eligible for this service. Pricing will vary depending on specifications. Contact our customer service representatives for pricing details.
¾ Notch Specific Angle– An angle specific ¾ notch is specified to the desired angle between 45 and 175 degrees (in increments of 5 degrees). Item must be able to accept millwork to be eligible for this service. Pricing will vary depending on turning used. Contact customer service for more pricing details.
Trim Leg– If you have a specific leg style in mind but need it a little shorter we can make this happen without a custom! Trimming is $5.00 per cut per leg. Cuts can be made at the top and/or bottom of the turning.
Chamfer– Our chamfer service is done to the top square of the leg, .5 or 1 inch wide depending on the leg size. You may also specify the length of the chamfer. This service can be done if the top square will accommodate the specified dimensions, and is $2.00 per leg.
Chamfer and Drill Hole– Osborne is also able to Chamfer and drill a hole in the chamfer for your hanger bolt. The width of the chamfer will be .5 or 1 inch depending on leg size. (Length is specified by the customer). The Diameter of the hole may be .125, .25, .375, .5, .625, or .75 inches. The customer may also specify the distance from the top of the leg. Chamfer and drill hole services are $4.00 per leg. (This service will be used if you have your own hardware to install. See Chamfer and Install Bolt/Screw under Installation for pricing of Chamfer with our hardware installed)
Receptacle Notch– Our receptacle notch service is for the following size: Receptacle notch is cut 5/8” from top, 4” long, 2.5” wide, and 2.25” deep. The item must have a top square in order to be eligible for this service, as the notch will be centered in square. Specifications other than these listed may be done as custom millwork. Contact customer service for availability of other options. The price of our standard receptacle notch is $35.00.
Bullnose Edges– Bullnose edges can be added to our products that have a top or bottom square. The item can have this service done to 1,2,3, or 4 corners (if 2- adjacent or opposite) on the top or bottom of the product. Radius of the bullnose edge can be .25, .5, or 1 inch. Service charge is $5.00 per edge.
Drill Hole– We are able to drill a hole (less than 3” deep) of several diameters for hardware. Drilled holes can have a diameter of .125, .25, .375, .5, .625, or .75. The hole may be drilled on the top or bottom of the item and will be no deeper than 3”. The service charge is $1.50 per hole drilled.
Shelf Notch– A shelf notch can be added to the bottom of one of our products. The notch will meet your specification of distance from floor and thickness of the notch. Service charge is $35.00 per notch.
Mortise– Legs can be mortised on the top or bottom square of the product. The mortise may apply to 1,2,3 or 4 corners (if 2- opposite or adjacent). Our standard mortise is 3 1/16 long x 5/16 wide x ¾ deep. Items must have a top or bottom square in order to accept the mortise. A $10.00 service charge per leg will apply.
Custom Mortise– If your item requires a mortise that does not match our standard mortise service you may call our customer service to request a price quote for a custom mortise.
Square Hole Through Product– Items manufactured In House may have a square hole through the center of the product. The hole will vary in size (depending largely upon the size of the product and equipment used). This service is $35.00 per leg.
Custom Milling– Do you have a milling need not mentioned in this section? Contact our friendly customer service representatives for a quote to meet your milling needs. 1-800-849-8876
Industrial Hanger Installation– Our corbels come standard with keyhole brackets for hanging. However, for some projects a stronger method of installation may be needed. For this reason, Osborne offers Industrial Hanger installation services. Our industrial hangers are part #955HW. For corbels with a back surface less than 11” one hanger is used. For a surface greater than 11” two hangers would be installed. The installation service charge is $10.00 per hanger, plus the cost of the hanger (Part 955HW).
Install Bolt/Screw– Our Screw Dowels (Part 910HW), or Hanger Bolts (Parts 920HW, 925HW, or 930HW) can all be installed in your product. Hardware will be installed in the top or bottom center of the product. There is an install charge of $1.75 per hardware installed plus the cost of the hardware.
Install Bolt/Screw in Chamfer– Hardware may also be installed in a chamfer. The chamfer will be .5 or 1 inch depending on the size of the leg, with a specified length. Then, the hardware of your choice will be installed at a designated height in the chamfer. Our standard chamfer with bolt installed is .5 (or 1 inch), with a 4 inch length (chamfer). We install part 920HW 2 inches from the top of the leg. This service charge (standard or customer specific) is $5.00 per item.
Custom Install Hardware– Can’t find the installation you need for your product? Request a custom install with our friendly customer service staff at 1-800-849-8876. Prices will vary depending on service.
Rosette Installation– Rosettes can be installed on 1, 2, 3, or 4 sides of a product that has a square (at the top or bottom). Rosettes are installed in the center of the square. The cost is $15.00 per installation plus the cost of the rosettes.
Install Metal Keyhole Bracket– Corbels may be used in various projects. For some projects, you may need to flip the corbel and have keyhole brackets on what would originally be the top of the corbel. We can add keyhole brackets to the top of the corbel for you to assist you in completing your design. One to two brackets will be needed (depending on the depth of the corbel). The rule of thumb is that 1 bracket is used for corbels with a depth less than 8”. For a depth greater than 8”, two keyhole brackets will need to be installed. The cost is $5.00 per bracket.
Please feel free to take full advantage of the services listed above! Our customer service representatives are standing by, and will assist you in determining exactly what you need in order to successfully complete your project.
If there is a custom service required, but it is not included on this list, please call us! We would love to check the available options for you in order to help meet your woodworking needs.
Our friendly staff is on the line from 8am to 7pm EST ready to assist you. Please call 1-800-849-8876 to speak with a representative today.
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